Privacy Policy

Important notice regarding text messaging. Quick Cleaning Services LLC (“we”, “us” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information.

Personal information

• Name, email address and phone number
• ZIP code and any details about your home or business that you choose to share when you request an estimate
• The cleaning service you select from the list on our estimate form
• Opt-in records and timestamps for communication channels such as SMS and email
• We do not collect payment card information through this website

Non-personal information

• IP address, browser type and device information
• Basic website usage information
• Cookies and similar technologies, including your browser’s local and session storage

How you found us

When you submit the estimate form, the page also records how you arrived at this website. That includes any campaign parameters in the link you clicked (utm_source, utm_medium and utm_campaign), whether a Google or Meta advertising click identifier was present, the address of the page that referred you, and the address of the page you submitted the form from. We use this to understand which channels bring inquiries. It is collected only when you submit the form, not while you browse.

Customer communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Preparing estimates and scheduling cleanings
• Communicating with you about your inquiries and appointments
• Enhancing website functionality and user experience
• Ensuring security and preventing spam and fraud
• Understanding which channels bring inquiries, so we know where to spend
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text message program terms and conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services. These may include transactional messages, such as estimate updates, appointment confirmations and arrival times, and, with your separate and explicit consent, promotional marketing messages.

Opt-in and consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• Consent to receive text messages is not a condition of purchase
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message frequency and content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help and support

• Reply HELP for assistance, or contact us at quickcleaningservicesllc@gmail.com
• Customer support is available Monday to Friday, 8 AM to 6 PM, and Saturday, 8 AM to 2 PM

Carrier information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent or trade personal information. We may share information with:

Service providers

• Third-party vendors who assist in our operations, for example website hosting, email delivery and appointment scheduling
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• Service providers are expected to maintain confidentiality and security

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In case of mergers, acquisitions or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of data in transit (HTTPS)
• Access controls, with information available only to people who need it to serve you
• Prompt action and breach notification in accordance with applicable laws

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies, including your browser’s local and session storage, to:

• Make the estimate form work across its two steps
• Remember your preferences
• Improve website functionality and user experience
• Understand site traffic and measure the effectiveness of our services, if we enable analytics tools

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update or delete your personal information
• Opt out of marketing emails by clicking unsubscribe in our emails
• Opt out of SMS messages by replying STOP
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links & Services

Our website links to third-party profiles, including our Google Business Profile, Facebook and Instagram. We are not responsible for their privacy practices and encourage you to review their policies. We also link to published guidance from federal and Maryland government agencies, which we neither control nor receive anything from.

Three services load automatically when you open a page on this website, and each receives your IP address and browser information as a result:

• Google Fonts (fonts.googleapis.com and fonts.gstatic.com), which supplies the typefaces, on every page
• unpkg (unpkg.com), which supplies the Leaflet map software, on pages that show the service area map
• OpenStreetMap (tile.openstreetmap.org), which supplies the map imagery itself, on the same pages

This privacy policy applies only to information collected by Quick Cleaning Services LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us using the details below. By using our website and services, you consent to this Privacy Policy.